Reserve a Unit
4 feet by 4 feet Storage UnitSmall 4'x4'*
4 feet by 4 feet Storage Unit4'x4'* Unit
- Indoor Storage Unit
- Elevator Access
A one-time administrative fee of $29.00 will be due at move-in. If completing your Self-Storage Rental Agreement online, we offer an affordable third-party insurance plan of $16.00/mo. and a tamper resistant lock for $19.99, which are required for your storage unit.
275 S Prospectors Rd
Diamond Bar, CA 91765
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Third Party Insurance or Protection Plan Options Available Protect yourself against the unlikely loss or damage of your belongings with insurance.
- Outside Parking Available: Our outdoor parking is exceptionally convenient and accessible.
- Dollies and/or Handcarts Available: We have what you need to easily move your items from point A to point B.
- Online Payments Accepted: Log on to our website to pay your bill from the comfort of your own home.
- Month-to-Month Leases Available: You're sure to appreciate the convenience of our month-to-month leases.
- Remote Access from App Open facility gates, doors, & elevators from the CubeSmart mobile app.
- Resident Manager: On-site managers allow us to provide superior customer service.
- Packing Supplies Sold Here: Enjoy affordable prices on a variety of high-quality packing supplies.
- Military Discounts: Enjoy perks for serving our country with our money-saving military discounts for active duty military at move-in.
Diamond Bar, CA 91765
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal with a no-commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
jung lee
April 25, 2024
James Rivera
April 24, 2024
Secure facility. No problems ever.
Vanessa Contreras
April 22, 2024
Consistency. Great employees. Professional. Thank you
Joseph Nazarian
March 27, 2024
Great place, good prices, helpful and courteous employees.
Shaila MÁRQUEZ
March 24, 2024
Crystal Grimmie (Cris)
March 23, 2024
Christina Shade
March 19, 2024
Very friendly. Always helpful. I like the air conditioner too.
Zamora
March 12, 2024
Excellent place to store your items safe convenient, whenever I need another storage, I will go back to CubeSmart
Marcos Moran
March 6, 2024
Very helpful staff! Lovely experience, love storing here!
Scott Wilkerson
March 6, 2024
Leslie was a great help getting my storage unit. Very nice, we had a great time and conversation.
Ben L
February 27, 2024
Very good management and neat storage services.
Steve Chiu
February 17, 2024
The staffs were helpful on helping me with my unit. Place is kept clean.
Daniel Chavez
February 14, 2024
First Time Renting a Storage Unit for my personal excess stuff. Let me tell you what a pleasant experience I had the moment I walked in the door. I was met by Leslie such a lovely friendly face who made the process so easy. Roland the onsite manager was friendly and made me feel like I made the right choice in storing my personal belongings at Cube Smart. If you are looking to clear up space In your home look no further Cube Smart is the way to go.
Lauren West
January 29, 2024
Staff was very friendly and helpful!
Paulette Lamori
January 17, 2024
Easy access, clean and secure. There is always someone monitoring the grounds which makes it feel safe
Nick The Newb
January 1, 2024
My building was not safe to be inside for long periods of time in the summer due to it not being climate controlled. Merely being there for a short time can be hazardous. Elevator sometimes malfunctions. I liked that it was accessible early in the morning and late at night. Easy access next to Hwy. 60.
Derek Cortez
December 21, 2023
Brenda Pascua
November 17, 2023
Roland was very helpful. He guide me in every step of the way.
DMP
October 28, 2023
Great Staff, both Roland and Jacob went above and beyond with answering my questions and providing me property specific information. Extremely appreciate the effort made to make us feel welcome as customers
Rochelle Guerra Realtor
October 17, 2023
Clean and safe. Easy to use the App to get in and out of the facility.
wang qingyue
October 8, 2023
Clear instructions and a good app to manage the storage. Well designed process.
Marlon Brown
October 4, 2023
Welcoming and private secure.
SMarie
October 3, 2023
BEST EXPERIENCE!! I've been here since 2016, and I have NEVER had any issues! Roland and his crew always gave the best customer service. I've never seen it dirty with trash or people's junk. Hallways were always bright white, clean, and clear. Never experienced any insect issues either, which was amazing. I was sadden to have to leave since I have moved, but I highly recommend this location with their customer service and good pricing! Thanks for this pleasant, smooth experience, Roland and crew!
adrian vega
September 26, 2023
All of my things were stolen from my unit. Someone must have picked the lock. There are no cameras in the hallways so there was no footage. The insurance did nothing for me. People working there said this has happened repeatedly to other units. Not a secure place to store anything valuable.
john ryder
September 22, 2023
Damone Clayton
August 31, 2023
I normally do not bother doing any negative reviews. But I will just say this. Customer service, how we respect and treat each other, is a first. To the owner of this facility. I experience a situation with one of your employees over the phone. I'm a storage bidder on line. I had won a bid and was due to pick up. I unfinished had a serious accident the night before where my right hand was broken. I had three storage the nexts day in the same area I won and was to pick up. But because of my hand. I had to reach out to each one to inform them and offer to pay any additional fees, but I couldn't if I wanted to pick up, but would be in the following day with helpers.All the others where understandable and very professional and respectful. After calling and leaving over three messages and the day was almost over before your facility closed and I hadn't received a call back. I reached out one last time. I was able to speak to a young man whom I will not put his name, lets just say he was rude, and disrespectful. After explaining what happened i understood what he was saying. The reason why I tried offer to even go on line or paying for extra day. Just until the following day. I told no and thats that. He then reported me to the Storage treasure as a no call no show. I spoke with them and they told me what happened and was said. I read some of your reviews. I hope you don't remove this one. But there nothing negative about you facility i have to say, but these young employees have to not take calls and customers personal. I'm XMilitary USNAVY CV- 61 and no matter if I don't agree or care for someone behavior. I will at least give you the respect. I will follow up with you as a customer and you a owner, due to the seriousness to me of this matter. Hopefully we can respectfully resolve this issue. And I can follow up on these review. Whats more important? Customer service or employees? I say both with respect.
Matthew Marroquin
August 28, 2023
Probably the easiest experience I've had at a facility like this ever! Staff is friendly and accommodating. Could not recommend more highly
Julia Huang
August 24, 2023
Roland was friendly, professional, efficient, and was doing an amazing job running everything smoothly. He was handling more than one customer at the time I arrived, and making it seem effortless. I have nothing I could even suggest for improvement!
Michelle Savage
August 21, 2023
Friendly, personable and worked with me so I could acquire the storage space.
Dylan Martinez
July 29, 2023
Friendly service and easy to maneuver inside storage area.
Mark Munoz
July 22, 2023
Sandy Liu
July 15, 2023
Easy to access, good customer service
christina montano
July 13, 2023
Kay Alagidi
July 12, 2023
Maria O'Sullivan
June 26, 2023
Michelle was a pleasure to work with and very professional. Thank you
Rachel Oberholtzer
June 25, 2023
repeat customer
Katherine Songco-Nguyen
June 19, 2023
Great service and management team!
Jessica
June 15, 2023
The staff were super helpful, especially Jacob! I was going through a very difficult and turbulent moment in my life when I needed to get my unit and Jacob made me feel very comfortable and at ease about my decision to get one here. I hope he’s recognized within his company and gets a raise, he deserves it. I will always appreciate having a friendly face and good attitude and conversation during a hard time. Thank you very much! As far as the unit itself, I had no issues and if needed I would come back here.
MARIA MURILLO
June 14, 2023
Fast and easy Michelle was great help
Mike Huang
June 7, 2023
savannah valles
June 4, 2023
If I could give negative stars, I would. Facility itself is decent, the price is good, but the customer service is horrible. I have never felt so judged and profiled in my entire life in any establishment. Every single time my significant other went with me to our unit, management made sure to pass by several times, yet when I was alone, I never saw them even once. It made me uncomfortable when the staff would stop in front of my unit and stare in to it, appearing to visually take inventory of its contents. And without a doubt, the worst part of my experience was that the staff was rude, unhelpful, petty, inconsistent, snooty, and snarky, especially Roland. I could elaborate but it would take too long. Be aware that the reasonable price is not worth the customer service nightmare
victor Sims
June 2, 2023
Clean and friendly
Lilly Flores
June 2, 2023
Michelle e as great and very professonal
Oliver Quintanilla
May 8, 2023
I had this storage for almost 2 years, never had an issue, automatic billing so I did not have to worry about making payments every month. Moving out was super easy, didn't even have to go to the office to cancel, they gave me a call the very next day after I moved out to get the service canceled, thanks Michelle for the easy process, glad to have my stuff back at my new place!
Leonora Dila
May 4, 2023
Cubesmart staff is always helpful and courteous.
Brianna Dennison
May 4, 2023
New storage renter but seemed very helpful and answered all the questions I had. Was super easy to rent a storage unit from here
James Conci
May 3, 2023
Very excellent service! Very helpful and resourceful. Michelle helped me with my account auto-pay and made the process for owning a unit here extremely easy and pleasant.
Mary Alice Leon
May 3, 2023
rich22chav
April 25, 2023
Jacob was awesome and got me set up quickly.
jose rizo
April 19, 2023
Friendly staff and clean environment
Martha Ware
April 9, 2023
Nina Chin
April 1, 2023
Rented here for a few months and had a super easy time moving in and out. Both Roland and Michelle were helpful and friendly!
A Beharry
March 28, 2023
Terry Thomas
March 19, 2023
Great people, great service
Melissa Wilson
March 7, 2023
Easy way to pay online, friendly workers and very helpful, clean facility.
Mary Cota
March 1, 2023
Always clean and friendly. It’s been a pleasure this last 7 years.
Yarille Velazquez
February 28, 2023
Amazing Customer Service
Corey Skaggs
February 24, 2023
Great cubes will recommend
Kyle P
February 10, 2023
TERRIBLE security management. no security cameras inside the storage unit hallways and burglary is very COMMON. they enjoy removing any negative reviews instead of improving the flaws this facility has. STOP REMOVING NEGATIVE REVIEWS. You're overpaying for what you get. This place is so narrow that parking spots are very limited. The rooms have no ventilation and the lights are very dim. Floor boards are all messed up and the entire place just looks like it's been managed poorly. People leave trash along the hallways which is ridiculous. And forget about paying the optional insurance fees because the insurance company is also horrible. DO NOT TRUST THIS PLACE! Your money for the security of your items are better off somewhere else. Shady business is happening at this location.
Helen Kim
February 8, 2023
ROLAND AND MICHELLE ARE VERY HELPFUL AND KIND !
RichterLocke
January 30, 2023
Extremely friendly service and very easy to set up. Very happy, thank you!
Dow Jones Jr
January 21, 2023
I've been long time customer here and rent few units. But recently, one of my units was burglarized at CubeSmart Diamond Bar location. Insurance provided by CubeSmart did nothing to cover the storage break-ins. One of the staffs claimed to be manager named Roland said he knew who did it. (Because it was Roland who broke-in to storages?) When I asked who, Roland replied hysterically and agitated and couldn't provide any answers. This guys just dug his own grave with his lies. He was very manipulative and kept evading my questions. Roland couldn't even provide any evidences or how to write the statements. If it was liquor stores, laundromats or any other stores, they would share suspect's photos to the public and ask for public assistance. Roland, you show nice smiley face but you're unreliable. Do your job right because you failed as manager to keep storage safe. Roland brings a negative value to Cubesmart and should be replaced with capable management. I canceled all my units because of the unreliable experiences at Cubesmart. He made me very uncomfortable. I don't trust Cubesmart. For the future customers, be careful when things go wrong at CubeSmart, because it doesn't deliver what it promises which is to safe guard your properties. The case has been opened and pending. UPDATE: It's been few months since I provided all information and no solutions are provided by Cubesmart. Roland, what's going on?? Resolve the issues ASAP.
YOLANDA Caldera
December 23, 2022
Gizella Pansini
November 12, 2022
The attendant. The codes, cleaners, convenience of carts etc.
Ray Doh
October 11, 2022
Raised rates well over 100% over a few years from $43 to $110. Greed... How about you guys use some of that increase and fix the elevators that don't open all the way and close on you as you walk through? They made no obvious upgrades or improvements to the facilities over the years I was there. It's not a terrible facility, but its not all that great either. Just be prepared to throw ever increasing amounts of money to a product that never gets better and ages obviously. Also, the insurance is such a racket. There are cheaper insurance companies out there. How about you help your customers out a bit and give them options?
Geoffrey Jackson
October 9, 2022
ed tyson
October 3, 2022
The manager, Roland was always there for help and very professional. If I ever need a storage again it will be at CubeSmart in Diamond Bar CA.
Roger Mejia
October 1, 2022
Your units are very clean, as well as your property, the office staff are very friendly also.
Desiree Montenegro
September 5, 2022
Great service Jacob was the best.
Isabel Gomez
September 3, 2022
Great customer service, showed patience and we’re very friendly
Judi Ramiscal
September 2, 2022
Great experience
Beez Cerbopls
August 31, 2022
This is my second time here in 6 years. I don't have a lot of "stuff" nor is it "valuable" by any stretch. I could've probably found a cheaper facility in another town (like El Monte or Pomona). But you really get what you pay for. Added security, clean facilities, friendly staff....and did I mention added security? They close at 10pm ON THE DOT. I've actually seen someone try to gain entry after 10.... They sent about 3 cop cars out (poor guy!) My coworker said her son's facility in Pomona recently got broken into. They snipped the lock. Nothing caught on camera. You wouldn't see that happen at CubeSmart. Again, I wish it were just a little less pricey. But honestly I would rather pay the extra just for that piece of mind. Because it might not be good stuff. Might not even be valuable stuff. But it's MY stuff. It's valuable to ME! . And so is CubeSmart ????
Jaycee Garvilla
August 27, 2022
Michelle G was wonderful! So helpful and friendly! Great customer service!!
jbh ftn
August 25, 2022
Jacob & Roland helped me out. Very friendly and informative. Thanks guys
Christina Alvarado
July 30, 2022
This was an amazing experience for me moving. Everyone was very helpful and made it a great experience.
Anna Briz
July 30, 2022
Great service for the past 1-years! Roland was the best the entire time - he was extremely helpful & so was Jacob!!!
Mark Smith
July 28, 2022
Close to home, rental fee is affordable, operating hours worked for me.
Mark Jurkosky
July 26, 2022
2nd time around and we missed Roland so much. He has the best customer service skills and feel like he is family. Thanks Roland!
Lexi Jackson
July 13, 2022
Nice staff and the place was always clean.
Joey M
June 24, 2022
There were no surprises. Everything worked out as expected.
Vickie Leos
June 6, 2022
Everyone there was very nice. The facility was clean. Everyone made me feel comfortable. Excellent team!
Fatima Sh
April 16, 2022
I forgot the guy's name but I do remember that he lived on site; He was a huge help and was so pleasant to work with! I'm so upset that I can't call him out by name because he deserves to be recognized! Thank you for all that you do!
H P
April 9, 2022
Overall this place has been good. Some bad experiences, but such is life. As far as storage places go, I like this one more than the others.
Greg Kirkland
March 11, 2022
Clean storage units, friendly staff. I have zero complaints.
Allison Stevens
March 5, 2022
Adam Jimenez
February 19, 2022
Great experience with CubeSmart!
Destiny Rivera
February 18, 2022
CubeSmart was so helpful as with my move to storage. I’m a current college student and during love in I had no car. But Cubsmart and their staff made everything easy and reassuring. Got all the help I needed and they were always there for any questions or concerns I had.
Tongyun Zhao
January 12, 2022
Valerie Pedroza
December 28, 2021
Never had any security issues at this storage and the personnel here are very kind, courteous and professional.
Edward
December 18, 2021
Limited hallway space when moving furniture making it difficult navigate storage causing bumps on furniture and belongings. No air/ventilation on the 3rd floor. Gets really hot in the afternoon during the summer months. The elevator door is not forgiving and has a short timer, continuously attempting to close when moving stuff in the elevator. The elevator door caused one of my bed frame drawers to fall off the dolly and damaging it. On the move out day, my van was completely full, I spoke with the clerk working the front desk and he was completely understanding. He allowed me to come back in the morning and remove a painting and a piece of my desk that would not fit in the van. He was okay with not charging me an additional day. However, the next shift overrode the previous clerks message and decided to charge me for another days rent stating that the pervious worker did not know what he was talking about. Had I known about this, I would’ve just came right back and took the other two items left behind. The Diamond Bar location is great, I felt safe , and the staff were friendly.
ALLEN TO
December 12, 2021
Easy to set up account, great customer support to address questions and needs
antoinette castro
November 13, 2021
Molly Dan
November 9, 2021
Roland and Chris were excellent! This team works very hard and it shows in the property.
kerri hunter
October 6, 2021
Wonderful experience using CubeSmart and a SPECIAL THANK YOU to Chris...you are AMAZING!!!
remington M.
September 19, 2021
Amazing service!! Never once had a problem that couldn’t be solved quickly by your incredible team! Thank you!
Lisa Vandenberg
August 23, 2021
This CubeSmart is clean and organized. The staff is very friendly and they offer excellent customer service.
Cindy Moore
August 19, 2021
Roland was very nice answered all of our questions did a great job a lot of information very friendly a nice man.
Alice Ice
August 19, 2021
I just got a unit here - the environment seems nice. Chris, manager, was a delight to work with. He made this whole process easy breezy. 5 stars so far! So far so good!
Letty Robles
August 7, 2021
Anna Reynoso
July 21, 2021
Place is always clean even the restroom friendly helpful employees, multiple storage sizes n carts are available to use which is a big plus good place to rent a storage
Diva Arias
July 11, 2021
Mia Nakata
July 9, 2021
Lynne was exceptional and helped with my every need. Made it a very positive experience. Will recommend for anyone needing a storage facility.
Claire Cho
July 1, 2021
Good experience! Storage was clean and staff is nice.
PATTY KAUPANG
June 10, 2021
Roland is a great manager of the storage facility. He makes himself available at all times. He keeps it extremely Clean and is aware of his customers like me. You have a GREAT manager.
Curtis Kitamura
May 30, 2021
Easy reservation process and friendly/helpful employees.
Sonu
May 16, 2021
Shawn Volpe
May 7, 2021
Very professional lynn and roland were great
B RS
May 2, 2021
I just signed and cube smart is fantastic. It’s been a super easy process, the facility is super clean, it’s convenient, the staff is the kindest and I highly recommended.
Joseph Ryciak
April 17, 2021
Absolutely amazing service glad I chose here
Amir Mirbeik
March 29, 2021
Very friendly and they well explained every that I needed to know. Clean facility and very professional. Glad to do business with them. Thank you Lynn and Nori.
Alysa Santiago
March 5, 2021
Thank you Lynn for helping my dad and I out with our rental. Fast, easy and super helpful.
Pat Shen
February 22, 2021
Very friendly and helpful staff.
Laura M
February 20, 2021
Incredibly easy process reserving a unit to see over the phone. Facility is clean and was ready to move into ASAP!
Spiderbaby Galvan
February 12, 2021
Lianna Vargas
February 2, 2021
very kind and extremely welcoming. not in a busy area at all so I know no one will mess with my items! :)
cristian vargas
February 2, 2021
Ed Salas
January 30, 2021
Franklin Balbuena
December 23, 2020
Best place and friendly people. I love this place . When time permits I ll be back.
Adriana Zastoupil
November 29, 2020
Janice Giardina
November 23, 2020
Rented unit for Diamond Bar Woman's Club's clothing drive. Very convenient, clean and accessible. Manger and staff very helpful and friendly. We will use again in the future. Thank you.
Flight Jet Skyler
October 21, 2020
Premier Photography & Drone
October 16, 2020
highly recommended
G29 Photography & Drone
September 30, 2020
Probably one of the best storage rentals locations that I’ve ever experienced. The manager on location does an excellent job and I got nothing to complain about this place highly recommend it
Yolanda Armaz
September 24, 2020
This place is great staff was friendly and the prices were within our budget. Kudos to Natalie for making our transaction so easy.
Diane Y
September 24, 2020
J Hamilton
September 23, 2020
Incredibly nice, professional, and helpful. I highly recommend this storage company.
Melinda Rivas
September 23, 2020
Went in to see a unit , dealt with Natalie . She was really helpful and friendly so glad we chose this location . We got a good deal on a unit in a good area .
Antoinette Castro
September 23, 2020
Love this location always clean, maintained, and a the staff is super friendly
Joe Cervantes
September 23, 2020
Your manger Roland at the Daimond Bar Cubic Smart is awesome person
Ramond King
August 29, 2020
Very great customer service. Knowledgable in the services that they provide and willing to adjust to meet and exceed their customers expectations. 10/10 would recommend to anyone looking for storage services!
Drew Chang
August 17, 2020
I have worked with Roland, Natalie and Sara at this Cubesmart location and had my unit for about a year. The staff is excellent and what makes this storage facility top notch! I feel confident that my items are safe and secure at this location.
Justin Verdugo
August 12, 2020
taliana soto
July 29, 2020
Went in to inquire about a unit and I was assisted by natalie. Natalie gave me one of the best customer service experiences that I've had in a long time. She was very nice , knowledgeable, and thorough from start to finish. I have never rented a storage unit before and she walked me thru the process every step of the way she showed me several units and suggested the size that would be best for me and my needs. The facility is also very nice its clean and has been well maintained. They have also upgraded the elevators recently which I thought was a very nice feature. Overall I was very happy with my service and my unit. Would highly recommend this storage facility to anyone in need of a space and would also recommend they come and see natalie for it.
Mela Hoyt-Heydon
July 29, 2020
Easy to use, clean and safe.
Christina Molina
July 20, 2020
Been here for almost a year and the transition from a small storage to a bigger one took less than 5 minutes to do. The service is always amazing and the people working there are always so genuine.
Ann Yaniham
June 30, 2020
DL Rodriguez
June 17, 2020
THANK YOU TEAM!! ALWAYS GOOD CUSTOMER SERVICE!!! THANK YOU NATALY??. FOR BE ALWAYS FRIENDLY AND KIND!! FOR SURE I WOULD LOVE TO COME BACK ANYTIME IN THE FUTURE.
Nick Solis
June 12, 2020
Great customer service. Great accountability on stuff with security. Once I forgot to lock my unit and during their daily rounds they called me and let me know I did. Super appreciate the help!
Tracy Baldwin
May 30, 2020
Clean, Safe and Excellent Customer Service !!! Rowland, Natalie and Sara are always so helpful. I feel confident that my stuff in my storage unit is safe and secure. Tracy Baldwin
Steven Badger
May 29, 2020
Roland is awesome!!
Lala LaPoint
May 1, 2020
I've only had this storage unit for a couple months & going there at various times it's quiet, clean nobody bothers anyone.
kelsie boris
March 14, 2020
Rowland was very help! Great customer service!
Nikki A
March 9, 2020
Awesome staff. They were very helpful and polite from the start. The manager really takes care of the property and his customers.
neeta prakash
February 29, 2020
Best storage place ever!! I rented a unit here for a short period of time. Its safe , secure and extremely clean! Sara Mendoza, the manager does an amazing job! She explained the process thoroughly and the move out process is very convenient. Had a wonderful experience! I would strongly recommend!
Mondo Reyes
February 24, 2020
Odd layout
ssara ward
December 13, 2019
Happy holidays to Roland, Natalie and Sara to which I have not had the pleasure to meet yet however I have already heard nice comments from some of the other customers that also use this location so welcome aboard! Roland initially rented this unit to me way back when...and I have to say that he always has a smile on his face when I see him and he puts one on mine in return! Roland I personally wish you and your family a Merry Christmas and a healthy happy New year to come! You really have made my storage facility experience the most welcoming and took what may have been a temporary arrangement into well a long term basis customer as I would not even consider storing at another company’s storage after such positive experiences in conducting business with you and all of the staff at Cubesmart! Natalie my apologies for the delay as I have been so busy and have owed you this review for months now and want to thank you for really maintaining such a clean, safe, secure, and convenient location for me to store my belongings in you are always so sweet and helpful and go above and beyond your expectations for the job you do here. I see a bright future for you at Cubesmart also Merry Christmas to you and yours this year! Sara I will meet you soon I am sure and I already know with the examples you have to follow here you can’t go wrong and congrats on being employed in such a nice location enjoy your holidays as well. For the prospective customers I would have to say that they have been a safe facility here and the prices are good, the hours of operation are convenient from 6am-10pm and if you need to store your things if it is a temporary issue or a long term arrangement this is the spot! Thank you for reading my review and when you do find out what I am telling you is true and come get your unit please tell them you were referred by Sara Ward because they also have a awesome referral program and I would appreciate it as much as the time you took to read my feedback here. Happy holidays to all and to all a good storage experience!
Kenny Hernandez
December 13, 2019
Let me tell you something about this facility. ..what a pleasure it is to do business here. The managers Roland, Natalie and Sara are fantastic. Their customer service is above and beyond, need storage? This is the place to go to!!
Tom Buckles
October 29, 2019
Great people, nice facility, high prices
Belma Fraire
October 15, 2019
Keep coming back for any of my storage needs, Natalie and the staff are always so helpful, and always with a smile.
Jessica W
October 6, 2019
Daniel Diaz
October 2, 2019
Excellent staff and storage unit.
melissa curtis powell
September 23, 2019
This storage place was very helpful in walking me through the storage process. I saw the unit before I committed because I wasn’t sure how hot it may get inside the unit. The manager was very helpful.
Veronica Dunkerley
September 8, 2019
I used them for storage while I was moving. They were great! Explained everything to me. Very clean location
Desmond Patterson
September 4, 2019
Jessica Beers
August 21, 2019
Rosmarie Anabalon
August 7, 2019
I had heard so many bad stories with storages around the country that I was very concerned when I had to move in 2014, my household belongings into two CubeSmart storages in Diamond Bar, California. Thanks to Roland Correa, I have now a very different opinion about storages. He not only runs the place with such professionalism, but he also makes people feel like family. He always asked how we were doing and showed interest in what we were doing, and how the move was coming along, etc. He not only showed interest in us as individuals, but he also worked very diligently to give us the confidence that our belongings were safe at CubeSmart. I still remember one time when I had left my purse inside the storage and the door wide open and I left unaware of what I had done. Soon after, I received a phone call from Rowland letting me know that I had left the unit open, but not to worry because he had already secured the storage with another lock. Confidently I can say, that CubeSmart DIAMOND BAR, is a better place thanks to Rowland Correa!
Lena Tran
July 30, 2019
Rolland was very friendly and helpful. He went above and beyond in customer service! The facility here is very big and feels very safe. Although we will be going to another location, for convenience and pricing, the staff here needs to be recognized!
Annette Woodson
July 30, 2019
Very friendly staff . Near my house . Always clean.
Ricardo Figueroa
July 13, 2019
Ian Williams
July 12, 2019
Dale Jung
June 22, 2019
The whole advertisement set up is misleading and manipulative! This place advertised a 5X5 space for $51.30, BUT when all was said and done, I ended up paying $87.30. They hit me with a “admin fee” and mandatory "monthly" renters insurance, which increased the amount. I was finally there and didn’t want to keep running around looking for another lower priced storage so I reluctantly agreed to it but only for a month. I told them their advertisement is misleading and a con way of luring people to their business, to which the manager responded that she’d let corporate know. Sure... And what’s disturbing is their policy of making us buy renters insurance for the storage, rather than making it voluntary. I asked the general manager, not the manager, when was the last time they had an incident where property was either damaged or stolen. He had to think long and hard but came up with, “A few years back.” When I asked him about that “incident”, he said he didn’t want to talk about it because it might bring back luck. Sure. Back luck. In fact, he also said that he couldn’t talk about it. Right. It’s confidential and classified information. We all really don’t need renters insurance. It should be voluntarily. There needs to be a waiver of responsibility and liability form available to the customers. In Florida, there’s a class action law suit in regards to this very issue. The storage business is pocketing most of the insurance fee. It’s just another scam in our society. I’d like to see a class action law suit against CubeSmart Storage in Diamond Bar so they would no longer take advantage of hard working people. Thus, it's not their service thats at issue, it's the manipulative way they do their business that's needs to change.
Laura Jones
June 2, 2019
Great service??
Veronica Molina
May 20, 2019
I found CubeSmart online while I was in between housing. Everyone that's been through moves knows how frustrating it can be to find a storage that meets your budget, clean and secure. The Diamond Bar location was the most convenient one for me at the time, I saw it met all my needs. What convinced me was the staff, they were helpful from the start to the end. In particular Natalie she was very thorough, professional, and quite pleasant. I did't know what size storage I needed and she was patient with explaining sizes and rates. There were no hidden fees or problems when I ended my lease. Thank you for making the process so easy. Definitely will be recommending to friends and family!
Susie Pulido
May 3, 2019
I live CubeSmart, very professional and extremely helpful. I have various storages and use the Remington spot for my cars. Easy access until 10pm, some of their competitors only have access till 7PM KUDOS to CubeSmart!!! Keep up the outstanding service.
Brian Lee
April 12, 2019
cris garcia
April 5, 2019
Lora Illig
March 29, 2019
Friendly service
TJ Balhon
March 14, 2019
If you are looking to rent a storage unit come see Roland and Natalie they are great people.
Erin Emiko
February 16, 2019
Roland and his team are amazing! They are always willing to help. I’ve been with this storage facility for 5 years and I don’t have anything negative to say! If anyone is looking for storage needs please visit them!
KAREN WADE
January 15, 2019
Been a long time customer of almost ten years and a happy cubesmart customer. Roland Natalie and Michelle are always friendly and helpful. The facility is conveniently located , always tidy , and ample carts . Superior service every visit :)
Todd Crowe Sr
January 6, 2019
I will be after 11am. I have been there now since 2014. Great service and for a 5×5 good price. Thank you Diamond Bar Cube Storage.
Cherae Walton
January 3, 2019
Roland and Natalie were the best. I was so confused didn't know what size storage to get. Roland made it so simple and easy for me. He went above and beyond for me. The best customer service I ever experienced. Great job to Natalie and Roland
Sara Velez
November 25, 2018
Great facility, friendly staff and good prices!
Johanna Ulloa
November 20, 2018
This is a great place! Good rates! Great staff! I recommend this place to everyone.
S Hughes
October 22, 2018
This particular CubesSmart has been the most amazing facility of its kind...The staff has been most helpful from the get go to the end with one employee in particular...Her name is Natalie and if she's currently not management then I highly recommend that you make those adjustments...Awesome experience indeed!!!
Saralyn W
October 20, 2018
Rowland the on-site manager was very thorough, professional, and quite pleasant. So far so good and the units are clean and well maintained not to mention however I will were the grounds and restroom facility. The location looks like it was brand new, but has been there for quite a while to my surprise. The units are built well and I am feeling like it's a secure location for my personal items mostly only in value to myself such as family photos and sentimental items I cannot seem to part with...Great job cube smart! To all of the people looking at my review let me say that I would appreciate if you can say that Sara Ward referred you so that I can see how much influence my honest review will bring plus it would really help me out and be up most appreciated as money is really tight and they have a referral program so you can check it out and save some cash after you feel satisfied like I do and refer your own friends to receive a discount on your own storage fees! Bonus points for the inside units that are not climate controlled by the way are not to hot inside so when the summer comes back around I will be grateful for that for sure! Thanks CubeSmart it has been a pleasure bringing my business your way!
Erica R
August 22, 2018
Poor lighting, very hot inside
Keesha Reyes
August 12, 2018
Excellent staff, clean facility
Lois Williams
August 12, 2018
Veronica M
August 11, 2018
If you’re looking for a clean & safe storage this is the place for you! I’ve stored here years ago and again recently. The staff is always pleasant to work with and the facility is clean.
Mike Williams
August 10, 2018
Natalie Garcia of the Diamond Bar CubeSmart is incredibly helpful. She knows what is going on with her facility and knows how to keep it secure. Thanks Natalie
Guillermo Medrano
August 9, 2018
Stevenson Williams
July 3, 2018
Hey, I just want to say this is a great place. I have been here since 1996, and have seen many improvements but most of all is the manager and personnel the are so great and good with information. They are the smart team
Diana Aguilar
June 14, 2018
Excellent!! "The staff here are wonderful!! In special THE MANAGER MICHELLE!! she are great persone?. I really recommend this place, are clean and secure??. Thank you MICHELLE!!!
Debra Giles
June 11, 2018
Excellent customer service from all of the staff. We are sorry we had to relocate to another storage unit closer to our home. Thanks to all the staff and especially Ms. Natalie.
Jeff Ryan
June 8, 2018
Everyone at the site I have a storage room has always been very helpful and a pleasure to deal with!!
Johnny Delatorre
May 31, 2018
After doing some work at this location and arranging for work and painting to be done after hours this company has not paid for services rendered , i would think twice before using this facility for your needs as customer service is careless and only values money.
john delatorre
May 30, 2018
After being a customer here for more than 10 years I was contracted to do some painting of the main office and after satisfactory work and job being signed off as satisfactory by management I have yet to be paid it has been 3 months and the corporate office does not even return calls I have no expectations to receive pay for my services at this point and my only choice is to slam reviews until cubesmart is at a 1 star
Joseph Habr
May 30, 2018
Iris Baladad
May 21, 2018
Great staff at Cubesmart. Always very helpful.
Jacob Rodriguez
May 7, 2018
Very friendly lady took care of all my needs. She was very helpful and she wished me a wonderful day.
Connie Rocha
May 5, 2018
Staff is always friendly and made my moving experience so much tolerable by finding the best storage for my needs. Will be recommending them to all my friends??
Xander Campbell
May 3, 2018
Edgar Penaloza
April 30, 2018
Extremely Clean storage location, entire signing was easy and made it such an easy transition with having an affordable truck available to use for moving . They always have carts readily available and Michelle ,Natalie and Roland are super helpful and friendly whenever I have came in office or seen them on property. 5 star service :)
J Wang
April 5, 2018
I stored all my belongings here for 13 months while overseas. The setup process was easy. ??Never had an issue with auto billing. No surprise charges, very clear and upfront about billing process. ??The storage space was clean with no smells. ??Never saw trash in the hallways. ??Hallways brightly lit with motion sensors. ??Staff friendly and professional. ??Several heavy duty carts available for use. ??Large/tall elevator...although getting out for my 3rd floor unit was challenging for larger items but not impossible. ??Very little dust after a year of storage ??No signs of insects or pests ??????Ending lease was super easy, less than 5min process ??Will use again if needed, highly recommend this location FYI...Almost none of the units have lights in them, the larger units will be really dark. There are outlets in the hallway so make sure to bring a lamp and extension cord.
Brandon Huang
March 1, 2018
mando rodarte
February 18, 2018
Found out our storage was broken into a second time
Poonam Red
February 17, 2018
Clean facility, excellent customer service and great hours. If you need storage definitely come here ??
Rhonda Phillips
February 3, 2018
Site Manager Roland is a good customer service person helping you with any problems.
Jocelyn Mireles
January 20, 2018
Going with cubesmart is the smartest decision I've made. Had horrible experiences with storage in the past. From my initial visit all the staff has been friendly to assist me , moving carts, clean facility , and convenient hours. Major shout out to Roland Natalie and Michelle , you guys are the best!
Œtämez Haddock
January 18, 2018
Mike Fierro
January 8, 2018
Roland, Natalie, and Michelle are all awesome people! Highly recommend them. ??
Tatiana Figueras
January 8, 2018
Excellent service at this location!! Natalie was professional and made the process more bearable for my mother, who was moving most of a house-worth of belongings into storage. We are definitely glad that we Settled on CubeSmart.
Jennifer Bonafede
January 8, 2018
Tiffany Andersen
January 8, 2018
Ripe off!
Alan David
December 13, 2017
Very helpful and very friendly people, clean restroom, very healthy environment, very secured storage place
Michaeline Thomson
December 10, 2017
Natalie and Michelle rock!!!! Awesome service!!!! Best self storage experience I have ever had. Totally easy rental process.
Yolanda McLaughlin
December 9, 2017
The staff goes out of their way to help you, excellent service. I will let my friends know about this place. This place is a five star to me.
Jessica Tancredi
December 5, 2017
Great customer service, the Star Wars decorations are honestly great!!! Especially to bring more customers in with a Star Wars fetish (:::
Nik Santiago
December 4, 2017
I absolutely love the Star Wars Christmas decor, a great way to welcome customers, and the two girls who work in front are awesome!!! #merrychristmas
Paul Griffin
November 30, 2017
steven frame
November 23, 2017
Awesome service definitely recommend!!!!!
Naomi Garcia
November 20, 2017
Customer satisfaction guaranteed
Kyung Kim
November 1, 2017
Eric Sanchez
October 29, 2017
Very nice and helpful staff always making my need there's. Thank you Cube Smart in Diamond bar. Roland always go out of his way.
Gilbert Quinones
October 28, 2017
The Manager Roland is the best of any Storage facility I have used. He is knowledgeable, helpful and fair. When I lost my key to the Storage Roland and his staff were quick to assist by cutting the lock. When I had lots of boxes to move they offered their Dollys to make the job easier. Roland set up both of my Storage rooms near each other for easy access. If I am late with my Storage payment they are courteous when they call to bring it current. I would highly recommend Diamond Bar Cube Smart to anyone looking to store their belongings.
Ruqayyah Curtis
October 28, 2017
Far outside the city, but worth the drive for the low rates. Excellent service, large units, clean, air conditioned. A well kept secret!!
M&D Handyman /Painting Contractor-Marian Degner
October 25, 2017
Jonathan Haggai
October 19, 2017
I am a property vendor who works on this locations surveillance and security systems, I just want to take notice here on how friendly the staff are, and how clean the property is. I am very impressed and recommend anyone store there things here. Shout out to Roland for making my experience all the better with his wit, kindness, and professionalism! Give this man a raise CubeSmart!
Kyle K
October 14, 2017
So far great customer service and competitive prices
expo line
October 1, 2017
Safe and secure
William Bogle
September 12, 2017
I've had multiple units for 3+ years at this Cubesmart and the customer service is outstanding. Always friendly and very professional, I highly recommend this Diamond Bar Cubesmart location for all your storage needs. Also, the facility is kept in top shape- very clean! Thanks for the great experience!
Rob Brown
September 5, 2017
Clean, nice staff!
S.C. PARK
September 2, 2017
Always great service with great attitude, mgr Roland is excellent!
Santiago Flores
August 24, 2017
Great place to rent for your storage needs. Anyone going through a moving process knows how stressful it can be. Roger will treat you like family.
Cathy Berry
August 19, 2017
Juls Cat
July 26, 2017
Great customer service! Great location! Clean!
Tommy Buesa
July 15, 2017
Ron Schott
July 8, 2017
Great customer service from Natalie. Would come back again except I'm leaving California
WA Devices
June 27, 2017
All star customer service , the staff does a great job with receiving our deliveries . Thank you cubesmart
Joseph Fortaleza
June 22, 2017
Everyone is so professional and helpful. Thank all!!!
Mayra Duran
June 14, 2017
Roger is the most helpful retail employee I've ever come across. Pleasent experience here at cube smart in diamond bar.
Russell lim
June 10, 2017
Great place help me with directions, love them
Ed Vill
June 5, 2017
Natalie was a lot of help and kept area clean. Thanks for your help Natalie.
JRdabz
May 31, 2017
Awesome experience very friendly people willing to help with what ever they can
Michelle Taulbee
May 27, 2017
Roger, Roland, and Natalie are amazing managers. Very helpful and friendly. Always a pleasant experience coming here.
jeanette orozco
May 19, 2017
Very helpful
David Lopez
May 17, 2017
They came through and saved me, from the employees to the storage unit itself. This place has a customer for life, anytime I need storage I'm coming here
Daniel Osorio
May 10, 2017
Easy and nice.
Joe Cheng
May 3, 2017
Where to begin, Cube smart diamond bar has wowed me from the very beginnings by Their customer service and clean facility. I'm about to add my 7th unit . Honestly cannot see myself storing nowhere else. Roland Natalie and Roger are the best! Thank you Cutesmart- joe Cheng
Miriam W
April 19, 2017
The Staff is great. Always positive. They keep the place tidy and really make our self-storage experience the best it could be. Thank you DB CubeSmart :)
Samuel Justo
April 11, 2017
People are super friendly, super easy sign up, and very convenient! I have 2 units ! Great storage spot!
R D
April 1, 2017
These guys rock and they know all about service. Roland and Natalie are the best!!!
Alejandra Oliva
March 23, 2017
Dominic, Manager, great, simply presentation of the facility and explained the lease very well no complications at all. I'm happy with the service and area.
Ali Khan
March 23, 2017
Diane Louise
March 9, 2017
Convenient location
Jason Collado
March 4, 2017
Always great service & staff always willing to lend a helpful hand.
Edgar Zacarias
March 4, 2017
I just rented a 5x5 and was attended to by a very helpful guy, name is Roger. Rent from him!
marcelo valadez
March 2, 2017
Really glad I choose cube smart, had a previous bad experience with another storage facility there! guy at their front (Roger) was really helpful and professional . Good experience def would recommend
Tiffany Hohmann Jacobsen
February 27, 2017
We've been with these guys for a couple years and we are very happy and am hoping we don't have to leave but if you looking for short term these guys are really great for long term the increases are a bit much.
esks
February 12, 2017
Great place!
Rosalia Cabrera
February 6, 2017
Roger is the best!! He was extremely patient and showed me multiple storage spaces until we found the right one. I felt so taken care of. Rent here if in need of storage!!
Yanira Valencia
February 6, 2017
This facility looks absolutely flawless. I came in and they did not have what I originally wanted, but Roger won me over and I ended up renting anyway. He is such a fun and friendly guy, I would so recommend this place!
Chellie Campos
January 27, 2017
These guys r great they r ALWAYS will to help in any way shape or form going to miss them
Derek Zepeda
January 26, 2017
Gilbert Sanchez
January 22, 2017
Excellent service all the time!!! Will always stay with cubesmart
Debra Herrera
January 21, 2017
This facility is so clean. I needed to put stuff in storage so I made a reservation, but I had no idea I would have such a great time everytime I came to visit Roger. He is such a nice guy and is always asking to assist me of ever need be.
Vinyl Vic
January 7, 2017
I been a customer of cube smart for 6 years and the customer service there is Excellent . Never had Any kind of problem here. Thank You Roland, Natalie, Roger for continuously providing me with exceptional service
Kioumars Pournaghdi
December 17, 2016
Service is great !! I'm on my 3rd unit here. Very friendly service. Thank you Roland , Natalie and Roger for continuing to provide me with exceptional customer care.
Deddy Kurniawan
October 12, 2016
very clean and $$$
Kingpad Hercules
March 31, 2016
Martha did a good costomer service . Keep up the good work
miguel nunez
March 18, 2016
Great place.
Elisa Meyer
March 18, 2016
This place is great! My family is currently moving storage from one unit to another; Martha, Roland, and Natalie have been extremely accommodating, which has made the stressful process much easier.
Lia D
March 18, 2016
Timothy Stack
March 15, 2016
Vicky Kopulsky
March 12, 2016
I have had a storage here for 4 years and i still love the friendliness from Roland and Martha the managers.
kevnliztaylor
March 12, 2016
Great service!!!!
Glen Pleasant
February 25, 2016
One of the friendliest staff and helpful.
David Queen
February 20, 2016
The staff is very friendly. The pricing was good compared to other places. I have had various storage units throughout the years and have been very pleased here. Highly recommend.
Edwina Cailipan
January 29, 2016
Service was great. Very convenient. Excellent.
Melissa Butler
January 26, 2016
Called around to all the storage facilities in the Diamond Bar area, Cubesmart was definitely the smart choice. While competitive in cost with the other storage companies the customer service is what sold us! Natalie was friendly, informative and accommodating. Highly recommended this facility for long or short term needs!!!
Jesse Zwerling
January 25, 2016
Oliver Francis
January 13, 2016
I've had a 10X20 cube here in their Diamond Bar facility since 2012 and Roland(Manager) and his staff have always provided exceptional service! This facility is very well-maintained and always clean.
Yoshibros088
January 11, 2016
I like how the storage is. It is clean and nice. But maybe some more lights in the storages.
ed cru
January 10, 2016
I used the storage for about 8 months, and this is the best storage I've used by far. They have a service that renters can avail of and that is a free use of a small truck. That was so convenient and helpful. The facility surroundings were always clean and the staff all professional and helpful all the time. Will definitely recommend to my friends. Thanks Cube Smart for a wonderful experience.
Gary Fulgham
December 12, 2015
This is the 2nd time I used this location for my storage needs & I must say the staff were very friendly & helpful I'm assisting me with my needs. Kudos to the staff & if I had 2 more arms I would give them 4 thumbs up!!!!
Lex F
November 30, 2015
they are the best! excellent service and quality! i strongly suggest this is the storage place you go to.
Sydney Martin
November 27, 2015
I have had my storage here for 20 + years and I must say Roland, Brandon, Martha and Natalie are the best by far. They will WOW you Very helpful and professional I highly recommend this storage facility if you are living in the area
Borg Ipod
November 19, 2015
Quite possibly the finest customer service I have ever experienced. And by far the cleanest storage facility I have ever used and I have used a lot. Roland and his staff treated me like family for my entire stay. Thank you, I will be using Cube Smart again and recommending you guys to everyone I meet that is looking for your service.
TEST CAL INSTRUMENTS
November 18, 2015
terrible terrible terrible. loaded up a 26 ft truck, got there at 7 pm to move in, and guess what!? theres a lock on it! after i paid for it and all and the office was closed at 6 which is too early.. i had to drive to home depot before they closed, had about 1 min of leeway, 15 min away to buy a deadbolt cutter to cut the lock off,. just barely made it. thanks for nothing cubesmart. had to pay an extra hour of labor to 3 hired workers thanks to you plus buy the bolt cutters.
Jojo
October 12, 2015
Customer Service was so over inflated it began to anger me! If I didn't need the location at this time I would have went else where. To much to state all in all the experience was painful and very annoying!
Kerlos Baker
September 16, 2015
Marty Sewell
July 20, 2015
I have had a unit at the Diamondbar location for over two years and recently moved out. I hadn't been to my unit since moving in and the general manager remembered me and where I went from my previous visit. I was fully expecting to have either rodent or insect damage to some of my belongings, but after over two years there were no signs of rodent or pest activity. Highly recommend this location, as service doesn't get much better.
Olga McReynolds
July 2, 2015
I absolutely love the staff at the diamond bar cubesmart. Roland and Carmen are just the best with outstanding customer service and special attention. I'll tell all of my friends about my experience and encourage them to come here for their storage needs. It's always neat clean and friendly.
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